overease

Just a follow-up to my note below about Sony. A couple weeks ago I filed a complaint with the Better Business Bureau of New York (because that's where Sony's corporate headquarters is). I was assigned a case number and wasn't sure anything would come of it. Well, lo and behold, I got a call from a Sony employee saying my rebate would be on its way direct from headquarters (bypassing the rebate center). I highly recommend this strategy!

Oh and also, if you have a PhD, or even if you don't, it's not a bad idea to use the "Dr." on this. It seems to have had an impact.